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Across The Pond

Episode 47

How to Excel at Customer Experience to delight your consumers, customers and shoppers.

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At a time where customer experience is everything, organizations are having to see business from their audiences’ point of view and adapt their strategies accordingly. In this episode we explain why It’s time to say goodbye to siloed thinking and provide an action plan on how to excel at customer experience to delight your consumers, customers and shoppers.

TOPICS:

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  • Customer Experience vs Customer Journey

  • Insight from Blake Morgan

  • Sam’s personal story of Collective Retreats customer experience

  • 6 step plan (#AMAP)

  • Inspiration from Zappos, Gartner and Deloitte  

  • Aha moment from Robbie Kellman Baxter

Transcripts:

Coming soon...